Allied Staff Programs
Thursday, October 20, 2011
Allied Staff team members are encouraged to attend the Main Podium Programs on Thursday morning with their doctor to learn as a team how to best communicate the benefits of implants with patients and prospective patients.
Finding the Right Patient - It Takes More than an Ad
8:00 am - 8:55 am
James R. McAnally, DDS
Dentistry has never had more predictable solutions for delivering function, comfort, and aesthetics regardless of clinical condition or a greater number of clinicians qualified to deliver life changing services. Unfortunately, most promotional efforts fail for finding patients who can benefit, and who will invest in what dentistry offers leaving clinical skills and technology underutilized. This presentation provides a clear understanding of why promotional efforts fail, refines thinking related to a practice’s current elective service promotion efforts, and helps clinicians not promoting services beyond limited reimbursement schemes to decide whether they should invest in the time and resources necessary for success.
1. Understand underlying marketing costs for insurance/government reimbursement scheme referred patients and why the 3-7% marketing “rule” is out dated for elective case promotion
2. Gain historical perspective on why most “creative” marketing fails to perform for practices promoting elective niche services
3. Identify key current Western economic trends affecting promotion of dental services
4. Understand the different levels of complexity with designing case acceptance systems for discussing insurance-limited versus fee for service dentistry with patients
The First Visit for the Patient - Your Only Chance at the First Impression
9:00 am - 10:00 am
Bill Blatchford, DDS
Dr. Blatchford will share how all people make decisions. He will show how education doesn't work because decisions are always made emotionally. He will show you how to enjoy conversations with patients which allow them to express their dreams, values and challenges. These conversations make the patient feel they are in the driver's seat and you are a great listener. He will share important shifts in thinking and pitfalls of where we stumble. Dr. Blatchford will help you develop a path of much greater sales acceptance.
1. Discover what the patient wants and the deeper values of why they are seeking your care
2. Learn how to engage the patient in conversations about themselves which have them sharing their values and dreams about a smile
3. Ascertain the factors which make the first visit so important and can mean the difference between “fixing” a small item or creating with the patient the opportunity to look into the future with them leading the conversation
4. Identify how to have your team be motivated to have patient centered conversations with guests and keep that accountability going
5. Develop skills so every member of your team will be asking, “would you like fries with your burger?”
Implant Complications: Methods to Reduce Biomechanical Factors. Key Implant Positions, Implant Number, and Implant Size
11:00 am - 12:00 Noon
Carl E. Misch, DDS, MDS, PhD (h.c)
Every implant prostheses have key implant locations to reduce biomechanical stress. There are over 100,000 combinations of missing teeth, available bone in edentulous sites and quality of health of natural teeth abutments. As a consequence, treatment planning has often been an art form. In implant dentistry the implant abutment is more likely to be ideal in health. However the position of the implant is critical to reduce complications. There are four rules for the key implant position: no cantilever, no 3 adjacent pontics, the canine rule and the first molar rule.
Once the key implant positions are located, the additional implants for the prostheses are determined. The primary factors which contribute to implant number are the quality of the bone in the edentulous sites and the patient force factors. The implant size is determined once the implant position and number are satisfactory for the prostheses. When an ideal size is not utilized- implant number and implant design is more necessary to consider.
1. Learn the most important implant positions in prostheses
2. Understand the necessary number of implants in prostheses is related to biomechanical stress
3. Develop a method to determine the ideal implant size for prostheses
Implant Connections: An In-depth Look at Implant Prosthetics for Staff
1:30 pm - 3:30 pm
In this program we will start at the beginning - the patient. Together we will build from the foundation of a single implant to the full-mouth options. Also types of equipment, required components and impression materials will be covered so that a solid base of usable information is reviewed. A portion of this session will look at specifics on dealing with larger cases and long term temporization. We will also learn some of the tips and techniques used by high-production offices that can be incorporated into any office.
1. Identify the needs and wants of the patients during the consultation process
2. Learn the specific equipment required by removable and fixed implant supported final restorations
3. Analyze what is required by staff, equipment and the office
4. Develop key process to aid the staff, dentist, lab and patients during the restorative process
Pre-surgical, Surgical, and Post-op Assistance with Implant Dentistry
4:30 pm - 5:30 pm
James Rutkowski, DMD, PhD
This high energy, interactive lecture and hands-on participation course is designed for the dental assistant. It will provide the attendees with the tools for compiling the necessary information to assist the implant surgeon/restorative doctor with patient management during surgical and prosthetic phases of implant treatments. Topics to be included:
1. Steps in taking a proper patient medical/drug history
2. Use of drug interaction computer software for identification of drug interactions that may occur with dentally related medications
3. Pre-operative instructions for the implant and/or conscious sedation patient
4. How and when to check a blood glucose level for the diabetic patient
5. Monitoring the sedated patient’s respiration, blood pressure, pulse and oxygen saturation throughout the appointment
6. Post-operative instructions for the implant surgery and/or conscious sedation patient
7. Instructions for the prosthetic patient concerning steps involved in the “restoration phase”
The Dental Assistant will be able to comprehend why it is necessary to know the following:
1. Patient’s medical/drug history
2. Vital signs of the sedated patient
3. “Real-time” blood glucose level of the diabetic patient.
The Dental Assistant will be able to use correct procedures to:
1. Identify possible drug interactions
2. Monitor vital signs of the sedated patient
3. Obtain real-time blood glucose levels of the diabetic patient
4. Provide the patient with appropriate pre- and post-operative instructions concerning implant surgery and conscious sedation
5. Provide the patient with information on the prosthetic steps required for the restoration of the dental implant(s).
Friday, October 21, 2011
Understanding Diagnostics for Implant Patients
8:00 am - 10:00 am
Natalie Wong, DDS
The basis for long term clinical success in implant dentistry lies in a detailed diagnostic evaluation and a prosthetically-driven treatment plan. This requires a proper set of records and an understanding of the influencing patient factors. This presentation will discuss key elements in an implant diagnostic work up, the role of CT scans, and the difference between a treatment plan and a plan of treatment. We will also evaluate current technological advances in impression techniques and its influence on the prosthetically-driven treatment plan.
1.Identify a standard diagnostic work up for implant treatment planning
2.Identify the patient factors that influence implant success
3.Examine the sequencing of appointments
4.Evaluate the different digital impression making techniques and compare it to traditional techniques
Implant Prototype Restorations: The Key to Long Term Success
11:00 am - 12:00 Noon
Matthew R. Young, DDS
Implant dentistry encompasses surgical, restorative laboratory disciplines. It is critical for all three to work together for an optional result. It is imperative that the surgeon properly manage the surgical site, the restorative dentist to guide the hard and soft tissue with a properly fabricated provisional restoration and subsequent definitive restoration and the laboratory to fabricate a high quality restoration. During the restorative phase the implant team is able to guide healing ensuring a predictable restoration. A well trained Allied Team Member can fabricate both Cemented and Screw Retained Prototypes.
This lecture will focus techniques for Prototype Fabrication, Rational for Prototypes, Patient Discussion for Prototype Fabrication, pertinent literature, communication of the implant team and practical procedures for the fabrication of provisional and definitive restorations. This lecture is meant for the entire implant team.
1. Rationale for Prototype Fabrication
2. Allied Team’s Role in Fabrication Cemented and Screw Retained Prototypes
3. Single Unit and Multiple Unit Cases
3. Patient Case Discussion
1:30 pm - 3:30 pm
Bill Blatchford, DDS
Learn how to gather and transfer patient information succinctly and successfully with a 30-second summary to the next caregiver as your patients move from reception to operatory. The end result is a confidently presented fee and a commitment to treatment before the doctor enters the room. Learn the questions to ask to expose patient's dreams and desires not only for their oral health and their smiles, but for their life. A smile is the first impression. Learn how to present treatment in a way that will illustrate how an improved smile will enhance the patient's ability to achieve their dreams.
1. Find emotional hot buttons to move forward in the conversation
2. Understand the importance of eliciting emotional decisions rather than educating
3. Create the questions to ask to expose emotional hot buttons
4. Learn effective techniques to transfer information in a 30-second summary
5. Discover how to confidently present fees and get a treatment commitment before the doctor enters the room
Important Considerations in the Staff’s Role for Implant Surgery
4:30 pm - 5:30 pm
John Minichetti, DMD
Many practices today offer dental implant surgical procedures. What differentiates the top surgical implant practices is the smooth and seamless management of patients by the entire dental team before and after dental implant surgery. The more familiar the staff is with preoperative requirements, surgical management, and post operative care the better the experience for the surgical patient. This presentation will help the staff understand their role in how to treat patients before, during, and after implant surgery and bone augmentation procedures.
1. Learn the staff's role in preoperative management for implant surgery
2. Understanding the staff's role during implant surgery
3. Develop a knowledge and understand the staff's role during socket grafting procedures, bone grafting, onlay grafting and sinus graft surgery
4. Understand the importance of the staff's role in post operative follow up care
Saturday, October 22, 2011
Keeping the Flame Alive
8:00 am - 12:00 am
Tina Calloway, CDA
How many times have you heard "I am just an assistant"? One of the greatest assets in today's field of dentistry is the dental assistant. Where would we be as a profession without these leading clinicians? Today's assistant requires leadership, knowledge of dental science, and exceptional communication skills. The dental team will leave this program with a rejuvenated sense of talent, opportunity and worth.
1. Recognize different leadership styles
2. Learn what you can do to become a team leader
3. Set goals and learn how to apply them personally and professionally