Customer Service

Speaking of Dental Customer Service... (from October 2019 Business Bite)

Patient Attrition: 3 Steps to Finding a Hidden Goldmine (from May 2019 Business Bite

The Power of a Happy and Focused Dental Front Desk Team (from November 2018 Business Bite)

How Improving Communication Skills Increases Bottom Line Results (from June 2018 Business Bite)

Apologizing to a Patient - video (from September 2017 Business Bite)

How to Deal with an Angry Patient (from June 2017 Business Bite)

Can I Be Honest with You? (from March 2017 Business Bite)

How's Your Voicemail? (from January 2017 Business Bite)

4 Three-Word Phases to Help Your Day Go Better (from September 2016 Business Bite)

Telephone Doctor’s Six Cardinal Rules of Customer Service (from June 2016 Business Bite)

Is Your Staff Passive, Average, or Proactive?  (from January 2016 Business Bite)

Deadly Email Phrases (from August 2015 Business Bite)

Lessons from Fine Hotels (from April 2015 Business Bite)

Let's Not Make Customer Service Harder (from March 2015 Business Bite)

How to Handle the Foreign Accent (from November 2014 Business Bite)

11+ Theatrical Skills for Customer Service (from October 2014 Business Bite)

VIDEO:  Verbal Skills:  How to Connect with a Patient (April 2014 Business Bite)

“Can We Talk?” Four Tips for Delivering Bad News  (March 2014 Business Bite)

"Killer Words of Patient Service" (September 2013 Business Bite)

Mass Miscommunication and 10 Tips to Avoid It (August 2013 Business Bite)

Cell Phone Frustrations (July 2013 Business Bite)

11 Ways to Improve Conversion Rates with Call Tracking (June 2013 Business Bite)

Do Dentists Hate Patient Reviews? (March 2013 Business Bite)

E-mail and Live Chat Do's and Mostly Don'ts (February 2013 Business Bite)

Are You Guilty?  (November 2012 Business Bite)

Phone Skills Can Make or Break Your Practice (July 2012 Business Bite)

Are You Hurting the Patient Experience?  (June 2012 Business Bite)

Are You or Your Staff Passive, Average, or ProActive (May 2012 Business Bite)

Senior Dental Implant Etiquette (July 2011 Business Bite)

What All Implant Doctors Want to Hear (June 2011 Business Bite)

Short Course in Apologizing (January 2011 Business Bite)

Top 10 Patient Service Mistakes (October 2010 Business Bite)

How to Keep Customers (September 2010 Business Bite)

Solve the Waiting Time Dilemma (July 2010 Business Bite)

6 Tips for Great Customer Service (June 2010 Business Bite)

"Implant Guys" Respond (March 2010 Business Bite)

Why I Left the Dental Implant Guy (February 2010 Business Bite)